In today’s business environment, effective communication is more critical than ever. The ability to send clear, concise messages and listen well can mean the difference between successful business relationships and lost productivity. This 2-day highly-interactive program provides your team with the tools needed to function more productively through improved interpersonal communication skills. After building a shared awareness of the value of effective communication, participants learn how to develop clear, concise messages that gain credibility, persuade and influence others, and increase efficiency. The workshop helps participants examine their personal communication patterns and construct more effective messages. By using tools and techniques to enhance listening skills and improve messages, individuals can develop stronger interpersonal relationships.