Emotional intelligence is a skill; and like any other skill you can get better at it with training and practice. It allows you to read the style of individuals and adjust your communications accordingly. Professionals with high emotional intelligence can better manage their own impulses, communicate with others more effectively, manage change well, solve problems and use humor to build rapport in tense situations.
A critical number of competencies within EI relate to personal skills which is the subject of this workshop. Self-awareness and self-analysis can significantly help us to understand why we do what we do and what we can change in ourselves to get more energy, respond better to others and efficiently interact with them and understand them.